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Case Studies

Case 1:

AI-Driven Customer Onboarding Automation

Industry: Enterprise HR / Workforce Platforms

Challenge:

Customer onboarding relied on manual data cleaning and validation, leading to long processing times and high operational cost.

Solution:

Multiple AI agents were designed and implemented to automate decision-heavy onboarding workflows and integrate seamlessly with existing enterprise systems.

Impact

  • 600 hours → 20 hours per customer

  • Significant reduction in manual effort

  • Improved consistency and accuracy

Case 2:

AI-Driven Event Processing & Validation Platform 

Industry: Enterprise / Regulated Cloud Environment

Challenge

The organisation needed to process high-volume, asynchronous events across multiple systems, with strict requirements for scalability, reliability, observability, and cost control.
Existing batch-based and manually operated processes were slow, fragile, and difficult to scale, leading to delayed outcomes and operational risk.

Solution

Designed and delivered a cloud-native, event-driven AI processing platform using modern DevOps and MLOps principles.

The solution included:

  • Event ingestion via managed messaging queues

  • Containerised AI workers running on a scalable orchestration platform

  • AI-powered processing and validation logic embedded into workflows

  • Secure cloud integration with storage, logging, and monitoring services

  • Automated scaling and fault handling to support burst workloads

The platform was built for production reliability, cost efficiency, and future AI expansion.

Impact

  • Near real-time processing of large event volumes

  • Automatic scaling based on workload demand

  • Reduced operational overhead and manual intervention

  • Improved system reliability, observability, and fault tolerance

  • Cloud costs aligned directly with actual usage

KIAIT

Knowledge Intelligence AI Technologies

A boutique, engineering-led consultancy delivering production-grade AI and MLOps solutions.

Contact​


1.32, 22–28 Edgeworth David Avenue,
Hornsby, NSW, 2077



info@kiait.com.au


+61 411 332 060

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